McCoy Handled Pottery

It’s important to bear in mind that all vintage and antique pieces have already lived many lives. Imperfections should be expected unless otherwise stated in the product description. We will describe every item’s condition as “Excellent, Good, or Fair”. Because we select some pieces specifically due to their aged look, the condition scale will only be used to evaluate obvious imperfections like gouges, chips, and discoloration.

We do our very best to provide extensive descriptions for all of our listings. Be sure to toggle between the images, especially the close ups, to evaluate condition. If an item’s colors appear different in its image, we will do our best to describe the variation.

If you have any questions about the condition of an item beyond the scope of what we have detailed, please do not hesitate to reach out to us. We are happy to answer any questions!

Regular orders are processed within 3 business days. In-Home Delivery items require up to 5 business days to process and prep for the carrier.

Small items are typically sent via USPS Priority Mail or UPS. Most international orders are shipped via DHL. Large, bulky items and/or items exceeding 150 lbs are considered an LTL/In-Home Delivery shipment. Please click here to request a shipping quote.

To streamline product insurance, we offer protection via Route. We strongly recommend this add-on for fragile glass, pottery, lighting, and furniture. You will be able to purchase this additional protection for your entire order at checkout.

If you are not satisfied with your purchase for any reason, you must notify us within 5 days of the “delivered” date corresponding with your tracking number. At this time, customers are responsible for return shipping costs. All furniture, lighting, and discounted items are final sale. After a shipment leaves our possession, items lost or damaged by the shipping courier require a claim to be filed. We package everything thoroughly, but always recommend Route protection for fragile items. If you purchased Route shipping insurance, the process will be done through them. If it was not purchased, a claim must be filed through the shipping carrier, at which point, the maximum reimbursement amount is typically up to $100. We are happy to help resolve any issues of this nature, so please contact us for guidance on how to file a claim with our carriers. Garmentory purchases are subject to the Garmentory Return Policy and are not eligible for return through our platform.